Payment Services Addendum

Version 2026-08-20 · Last updated: August 20, 2026

Who this addendum applies to

This addendum applies only to property management organizations that enroll in PaxRent's payment processing and payout services. It does not apply to tenants, property owners, or vendors, whose use of the platform remains governed by the Terms of Service.

1. Scope and Parties

This Payment Services Addendum ("Addendum") supplements the PaxRent Terms of Service ("Terms") and applies to each property management organization ("Organization," "you") that enrolls in payment processing or payout services offered through the PaxRent platform (the "Payment Services"). The Payment Services include rent and fee collection, security deposit collection, and disbursement of funds to property owners and other recipients ("Payouts"). By accepting this Addendum during enrollment, the Organization agrees to be bound by it. If this Addendum conflicts with the Terms with respect to the Payment Services, this Addendum controls.

2. Payment Services and Providers

Payment Services are provided together with regulated third-party payment processors. Card payments are processed by Stripe. Bank-transfer (ACH) payments and Payouts are processed by a third-party payment processor (the "Payment Processor") with which the Organization enters into a separate merchant services agreement during enrollment. PaxRent is a software platform and is not a bank; funds are held and moved by the Payment Processor and its partner financial institutions. A current list of our payment providers is available on our Subprocessors page.

Enrollment in the Payment Services requires the Organization to accept the Payment Processor's merchant services agreement. The Organization's relationship with the Payment Processor is governed by that agreement in addition to this Addendum.

3. Fees and Fee Changes

All fees applicable to the Payment Services are disclosed to the Organization at enrollment, before the Organization accepts this Addendum or the Payment Processor's merchant services agreement. Except where a fee is stated to be paid by a tenant or other payer, disclosed fees are payable by the Organization.

We will provide the Organization no less than thirty (30) days' prior written notice of any change to the merchant fees or pricing applicable to the Payment Services. That notice will be delivered separately from the Organization's monthly statements. Continued use of the Payment Services after a fee change takes effect constitutes acceptance of the changed fees; an Organization that does not accept a fee change may terminate its enrollment in the Payment Services before the change takes effect.

4. Responsibility for Payment Losses

The Organization is responsible for losses arising from payment transactions processed for the Organization through the Payment Services, including returned items, ACH returns and reversals, chargebacks, refunds credited in error, and any fines or fees assessed by a bank, card network, or the Payment Processor in connection with those transactions (collectively, "Payment Losses"). This responsibility is limited to transactions processed for the Organization; the Organization is not responsible for losses arising from transactions of other PaxRent customers.

5. Returned-Item Debit Authorization

The Organization grants PaxRent and the Payment Processor a standing authorization to debit the Organization's designated operating bank account to recover Payment Losses, including debits to return funds for a payment that is subsequently returned, reversed, or charged back after settlement. Each debit will be reflected in the Organization's payment records on the platform.

Debits under this authorization are made exclusively against the Organization's designated operating account. No debit, reserve, or offset under this Addendum will be drawn from any account designated as a trust, escrow, or security-deposit account. This authorization remains in effect while the Organization is enrolled in the Payment Services and for so long afterward as transactions processed during enrollment remain subject to return, reversal, or chargeback.

6. Offset Rights

In addition to the debit authorization in Section 5, PaxRent and the Payment Processor may offset any Payment Losses, and any other amounts the Organization owes under this Addendum, against future settlements or Payouts otherwise due to the Organization. Any offset is applied subject to the trust-account limitation in Section 5: offsets are applied against amounts payable to the Organization itself and are never drawn from trust, escrow, or security-deposit accounts.

7. Settlement Review

The Organization must review its settlement and Payout activity as it posts and promptly report any suspected error or discrepancy to support@paxrent.com, and in any event within two (2) business days of the date the settlement or Payout posts. Timely reporting is required so that discrepancies can be raised with the Payment Processor within its dispute window; a report made after that window may not be recoverable.

8. Acceptance and Records

This Addendum is accepted electronically during enrollment in the Payment Services, consistent with the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN). We retain records of each acceptance, including the version identifier of the text accepted, the accepting individual, and the time of acceptance, for no less than five (5) years. The version of this Addendum is identified by the version date shown at the top of this page.

9. Changes to This Addendum

We may update this Addendum from time to time. Material changes will be notified to enrolled Organizations at least thirty (30) days before they take effect, and fee changes are always noticed as described in Section 3. Each revision carries a new version identifier. Continued use of the Payment Services after a change takes effect constitutes acceptance of the updated Addendum.

10. Relationship to Other Agreements

Except as modified by this Addendum, the Terms of Service and Privacy Policy continue to apply, including the governing-law and dispute provisions of the Terms. The Payment Processor's merchant services agreement governs the relationship between the Organization and the Payment Processor. Nothing in this Addendum transfers ownership of tenant or owner funds to PaxRent.

11. Contact

Questions about this Addendum can be sent to legal@paxrent.com.

PaxRent is a service of Focal Point Solutions LLC, DBA PaxRent.