SMS Opt-In Flow

Last updated: July 10, 2026

SMS opt-in is a discrete consent action, separate from any other agreement.

Receiving SMS messages from PaxRent requires a separate, explicit opt-in step inside your account settings. Accepting our Terms of Service or Privacy Policy does NOT enroll you in SMS communications. You must enable SMS notifications per category (rent reminders, maintenance updates, lease notifications) inside your account before any SMS will be sent.

How discrete SMS opt-in works

PaxRent does not bundle SMS consent with any other agreement. The opt-in is fully granular: every notification category has its own SMS toggle that defaults to OFF until you explicitly enable it. You can opt in from any of the surfaces below, and each one keeps SMS a separate, default-OFF choice.

Where you can opt in to SMS

SMS opt-in is offered in three places, all inside your authenticated account. In every one, enabling SMS is a discrete action that defaults to OFF and is never bundled with accepting our Terms, Privacy Policy, or any other agreement:

First-login activation prompt : the first time you sign in to your resident portal, a “Stay connected” prompt lets you turn on text notifications through a separate, unchecked checkbox (“Enable text message notifications”). It sits alongside other, independent choices, and each is its own affirmative act. Choosing Not now or closing the prompt enrolls you in nothing and never blocks portal access. If no phone number is on file, the text-notifications option is disabled with a link to add one first.
Resident portal reminder card : a dismissible card on your portal home offers one-tap enrollment through an Enable SMS button. No SMS is sent unless you click it; dismissing the card enrolls you in nothing.
Settings → Notification Preferences : granular, per-category SMS toggles, all defaulting to OFF (detailed walkthrough below). This is where you can review or change any SMS category at any time.

The steps below walk through the Settings → Notification Preferences surface in detail. The first-login prompt and portal card follow the same rule: SMS stays a discrete, default-OFF choice that you must affirmatively enable.

Step 1: Sign in to your PaxRent account

SMS toggles are in your authenticated account settings. You cannot enable SMS from a public page or marketing form, only from inside your logged-in account.

Step 2: Open Notification Preferences

From the dashboard, navigate to Settings → Notification Preferences. This page lists every notification category with separate Email and SMS toggles.

Step 3: Enable SMS per category (defaults to OFF)

Each category has a separate SMS toggle. Below is an interactive representation of what you see. Notice that SMS toggles default to OFF and must be individually enabled. Email defaults are independent of SMS defaults.

Notification Preferences

Choose how you want to receive each type of notification. SMS is opt-in only.

Maintenance updates

New requests, status changes, technician assignments, completion.

SMS

Payment notifications

Rent confirmations, due date reminders, late notices.

SMS

Lease notifications

Lease expiration reminders and renewal notices.

SMS

Move-in / move-out

MIMO task reminders, inspection scheduling, due dates.

SMS

Property announcements

Important community or property announcements.

SMS

The screenshot above is a faithful representation of the actual in-app Notification Preferences page. SMS toggles are independent per category and default to OFF.

Step 4: Save your preferences

Saving your preferences records each enabled toggle as an explicit consent action in our audit log, with timestamp, IP address, and user identifier. Audit log samples are available on request for compliance review.

What is NOT bundled with SMS opt-in

Terms of Service acceptance : required to use the platform; does not enroll you in SMS.
Privacy Policy acceptance : describes how data is handled; does not enroll you in SMS.
Account creation : creates your login; does not enroll you in SMS.
Lease signing or rent payment : transactional actions; do not enroll you in SMS.

None of the above actions can enable SMS messaging on your account. Only the explicit per-category SMS toggle inside Notification Preferences can.

How to opt out

You can stop receiving SMS messages at any time by:

Replying STOP to any SMS you receive from PaxRent. You will receive a one-time confirmation message and no further SMS will be sent.
Toggling SMS off in Settings → Notification Preferences for any or all notification categories. The change takes effect immediately.
Contacting support at support@paxrent.com.

Help and questions

For help with SMS messaging, text HELP to any message you receive from PaxRent, or contact us at support@paxrent.com.