Every Conversation in One Place
Email, SMS, voice, in-app notifications, and bulk announcements through a single hub. Every message is tied to the tenant, owner, unit, and property it belongs to. No more digging through scattered inboxes or personal phone texts to find a conversation.
Tenant Communications
Marcus Johnson
Unit 204 - Oakwood Apartments
You
Mar 28Lease renewal notice sent
Marcus
Mar 28Got it, I'd like to renew. Can we discuss rent?
You
Mar 29Outbound call - 4 min 32 sec
System
Mar 30Lease renewal signed via e-signature
Entity-Linked Conversations
Every email, text, and call is attached to the tenant, owner, unit, or property record. Open any entity and see the full communication history. No scattered threads.
Per-Staff Phone Numbers
Each team member gets their own Twilio number for SMS and calls. Maintenance techs text from their assigned number. Tenants always reach the right person.
Announcements with Merge Fields
Send bulk announcements to entire properties or filtered tenant lists. Templates with merge fields (tenant name, unit, balance) make mass communication personal.
Five Channels, One Timeline
Every communication channel feeds into a unified timeline on each entity record.
Email with custom domain authentication
Send from your own domain with DKIM and SPF authentication via Resend. Emails land in inboxes, not spam. Replies thread back into PaxRent automatically.
SMS with per-staff Twilio numbers
Each staff member gets a dedicated phone number. Tenants text their property manager directly. Maintenance techs coordinate via their own line. All messages logged to the entity timeline.
Voice for emergency escalation
Emergency maintenance requests trigger voice calls to on-call staff via Twilio. Call logs (duration, timestamp, participant) are recorded on the maintenance request timeline.
Real-time in-app notifications
Server-sent events (SSE) push notifications instantly. Payment received, maintenance update, lease signed. No page refresh needed. Notification bell shows unread count.
Bulk announcements with templates
Create announcement templates with merge fields like {{tenant_name}}, {{unit_number}}, and {{balance_due}}. Send to an entire property, a filtered list, or all tenants. Delivery tracking shows opens and clicks.
Notification preferences per user
Tenants and owners control which notifications they receive and how: email, SMS, in-app, or any combination. Managers set defaults. Users customize from their portal settings.
Full Capabilities
Everything included with Communication Hub.
Why PaxRent Communication is Different
Every message tied to an entity, not lost in an inbox
Competitors send emails from the platform but don't link them to records. You end up searching your inbox to find what you told a tenant last month. In PaxRent, open the tenant record and every email, text, call, and notification is right there in chronological order.
Per-staff phone numbers, not a shared line
Most platforms offer one SMS number for the whole company, or none at all. PaxRent assigns a dedicated Twilio number to each staff member. Your maintenance tech texts tenants from their own number. The property manager has theirs. Tenants know exactly who they're talking to.
Announcements that feel personal
Bulk emails from competitors are obviously bulk. PaxRent's merge fields insert tenant names, unit numbers, and balance amounts. 'Dear {{tenant_name}}, your balance of {{balance_due}} for Unit {{unit_number}} is due April 1' reads like a personal message, not a blast.
See Communication Hub in Action
Request early access and explore the full platform with your real data.